Refund policy

Last updated: [11-16-2025]

We want you to feel completely at ease when ordering from CafeBoards.
If something goes wrong with your order, we’ll do everything we reasonably can to make it right.
Below you’ll find a clear, honest breakdown of how we handle returns, refunds, and replacements.

✅ 1. If your item arrives damaged or not working

This shouldn’t happen — but if it does, we’re here for you.

Please reach out within 7 days of delivery and include:

  • Your order number

  • A quick photo or video of the issue

We’ll send you a free replacement or issue a refund, depending on what works best for you.

✅ 2. If you receive the wrong item

Mistakes happen, and we fix them fast.

Just email us within 7 days with:

  • A photo of what you received

  • Your order number

We’ll send the correct item right away or refund you if you prefer.

✅ 3. If something is missing from your package

If your order arrives incomplete, please let us know within 7 days.

To sort this out quickly, we may ask for:

  • A short unboxing video

  • A picture of the packaging

Once confirmed, we’ll ship the missing item immediately.

✅ 4. If your order hasn’t arrived

If your tracking hasn’t updated for a long time or the delivery window has passed, we’ll step in.

We can offer a refund or replacement if:

  • The package is officially delayed beyond the expected timeframe

  • The carrier confirms the package is lost

If tracking shows “Delivered” but you didn’t receive it, the courier may ask for a short “non-delivery confirmation.” We’ll guide you through it.

❌ 5. When we can’t accept returns or refunds

Because our products are fragile and shipped directly from our fulfillment center, we can’t offer refunds for:

  • Change of mind

  • Ordering the wrong size or variant

  • Simply not wanting the item anymore

We only process refunds for genuine issues like damage, defects, wrong items, or shipping problems.

❌ 6. If the address is incorrect

We aren’t able to refund or replace orders that didn’t arrive because:

  • The shipping address entered was wrong or incomplete

  • No one was available to receive the package

  • The parcel wasn’t picked up from the courier

Please double-check your address during checkout.

❌ 7. Return-to-sender packages

If a package is sent back because it wasn’t claimed or the address was invalid, we unfortunately can’t issue a refund.

🔄 8. Do items need to be sent back?

Most of the time, no — we usually handle issues without asking you to ship anything back.
If a return is needed, we’ll give you clear instructions.

🕒 9. Time windows

To keep things smooth and fair for everyone:

  • Quality issues → report within 7 days

  • Wrong item → 7 days

  • Missing item → 7 days

  • Lost/late packages → depends on your country’s delivery window

If you’re unsure, just email us — we always try to help.

📩 10. How to contact us

Just email: infocafeboards@gmail.com

Please include:

  • Your name

  • Order number

  • A brief explanation

  • Photo/video if needed

We reply within 24–48 hours on business days.

💛 A quick note from us

We genuinely want you to have a good experience with us.
If something isn’t right, reach out — we’re friendly, understanding, and we’ll work with you to find the best solution.